In stock and Personalized items will ship in 3-5 business days. Please refer to product page for addition shipping information.

Estimated delivery speeds are shown at time of checkout. Please note delivery speed does not include Production time. Production time can be 2-5 business days.

These times are approximate and during the holiday season production and shipping times may be longer.

Once the shipping carrier is in possession of package we have no control over the delivery time.

If you need your item sooner please upgrade shipping and send us a message so we can try to assist.

Since all our products are custom-made, refunds or replacements are only provided in the case of damage or defects upon receipt of the product(s). To process a refund or replacement, we'll need either photographic evidence or for the product(s) to be returned to us.

Once your refund or replacement request is approved, you'll receive an email notification. Refunds will be credited back to your original method of payment within 7-10 business days upon approval. If a replacement is approved, we'll promptly create and ship the replacement product(s) to you.

If you haven't received your refund within the specified time frame, please first check with your bank or credit card company. Sometimes, there may be delays in the posting of refunds. If after 7-10 business days from approval your refund hasn't been posted, feel free to reach out to us at info@cacklencoo.com

Our return policy extends for a period of 20 days from the date of shipment. If 20 days have elapsed since your purchase was shipped, unfortunately, we cannot offer you a refund.

To be eligible for a return, the item must be unused, unwashed, and in its original packaging with the original tags attached. We accept returns for regular priced items that are not personalized or labeled as special order items.

Please note that personalized items are exempt from our standard return policy, except in cases of manufacturer defects.

Additionally, Special Order Items, are not eligible for returns.

Sale items are non-refundable and cannot be returned. Only regular priced items are eligible for refunds.

International purchases are considered final sale due to the high cost of shipping for our international customers.

If you have any questions or need assistance with your return, please don't hesitate to contact our customer service team at info@cacklencoo.com

We understand that sometimes circumstances may change, and you may need to cancel your order. As our products are custom-made to your specifications, cancellations are only accepted within 24 hours of placing your order. After this period, we begin crafting your item(s), and cancellations may no longer be possible.

In the unfortunate event that you are unsatisfied with your purchase upon receipt due to damage or defects, we offer refunds or replacements. Simply provide us with photographic evidence of the issue or arrange to return the product(s) to us.

Once your refund request is approved, you'll receive an email confirmation. Refunds will be processed and credited back to your original payment method within 7-10 business days of approval.

Please note that shipping costs are non-refundable, and you may be responsible for return shipping fees unless the return is due to our error.

For cancellations or refund inquiries, please contact our customer service team within the specified timeframes, and we'll be happy to assist you.

If you haven’t received your refund within the expected timeframe, please follow these steps:

1. Check Your Bank Account: Double-check your bank account to ensure the refund hasn't been processed but not yet reflected.
2. Contact Your Credit Card Company: Sometimes, there might be a delay in the posting of refunds by your credit card company. They can provide insight into the status of your refund.
3. Contact Your Bank: Banks may also have processing times before refunds are credited to your account. It's worth reaching out to them for further clarification.

If after completing these steps you still haven't received your refund, please don't hesitate to contact us at info@cacklencoo.com

We understand that sometimes changes may be necessary after placing your order. For non-personalized or special order items, you can request a cancellation at any time before the order is shipped. Please note that personalized items are made specifically according to the details provided in your order, so it's essential to review your selections carefully before completing the purchase.

Our production process begins promptly after an order is placed, which means there's a limited window for modifications or cancellations. While we'll do our best to accommodate your request, we may not always be able to make changes once production has started. However, feel free to reach out to us to inquire about the status of your order and see if any adjustments are still possible.

If your order is eligible for cancellation or modification, we'll gladly assist you. If not, you can still return the item once it's delivered to you.

Please remember to review all personalized details for accuracy before finalizing your order. We want to ensure that your items are exactly as you expect them to be.

Regrettably, only one promo code can be utilized per purchase, as per our system's limitations.

1. How will I know if my order has been successfully placed?
Once your order has been successfully placed through our system, you will receive an order confirmation email to the email address provided during checkout. This email will contain details of your order, including the items purchased, order number, and shipping information.

2. When can I expect to receive my order confirmation email?
You should receive your order confirmation email shortly after completing your purchase. In some cases, it may take a few minutes for the email to arrive in your inbox. If you haven't received an order confirmation email within 24 hours of placing your order, please contact our customer support team for assistance.

3. What should I do if I haven't received an order confirmation email?
If you haven't received an order confirmation email within 24 hours of placing your order, please check your spam or junk folder to ensure that the email wasn't accidentally filtered. If you still can't locate the email, please reach out to our customer support team, and we will be happy to assist you in confirming your order details.

4. Can I track the status of my order?
Yes, once your order has been processed and shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your package and estimated delivery date through the designated carrier's website.

5. How do I make changes to my order after receiving the confirmation email?
If you need to make changes to your order, such as updating shipping information or adding/removing items, please contact our customer support team as soon as possible. While we'll do our best to accommodate your request, please note that changes may not be possible once the order has been processed and shipped.

6. What if I have further questions about my order?
If you have any additional questions or concerns about your order, please don't hesitate to contact our customer support team at info@cacklencoo.com. We're here to help and ensure that your shopping experience with us is as smooth as possible.